Return & Refund Policy
Last Updated: July 2026
At Neha Digital Store, we want our customers to have a smooth shopping experience. Please read the following policy carefully before placing an order.
1. Return Eligibility
A return or replacement request may be considered if:
- The product received is damaged.
- The wrong product has been delivered.
- The product is defective or significantly different from the product description.
The product should be unused and, where applicable, returned with its original packaging and accessories.
2. Return Request Period
Customers should contact us as soon as possible after receiving the order if there is any issue with the product.
Please provide your order details and, where necessary, clear photographs or videos of the product and the issue.
3. Non-Returnable Products
Some products may not be eligible for return due to their nature, hygiene considerations, or other applicable conditions.
The return eligibility may also vary depending on the product and supplier’s applicable return policy.
4. Refunds
If a return or refund is approved, the refund process will be initiated according to the applicable order and payment conditions.
For Cash on Delivery orders, refund arrangements may require additional information from the customer.
5. Damaged or Wrong Products
If you receive a damaged or incorrect product, please contact us with your order details and supporting photos or videos so that we can review the issue and provide appropriate assistance.
6. Order Cancellation
Order cancellation requests should be made as soon as possible. Once an order has been processed or shipped, cancellation may not be possible.
7. Contact Us
For any return, replacement, or refund-related queries, please contact us through our Contact Us page.
We reserve the right to review each return or refund request according to the product, order details, and applicable policies.
Thank you for shopping with Neha Digital Store.